Terms and Conditions

Last updated: 28th March 2026

1. Interpretation

1.1. Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2. Definitions

For the purposes of these Terms and Conditions:

i) “Application” means the software program provided by the Company downloaded by You on any electronic device, named Atlas or Atlys.

ii) “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

iii) “Company” means Atlas Visa Inc. and includes include its subsidiaries, group companies or affiliates

iv) “Services” means the services provided by us to you through our Application (or otherwise), including, without limitation, the submission and processing of Visa applications.

2. Acknowledgment

2.1. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

2.2. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

2.3. We respect your right to information and aim at providing a transparent set of “Terms”. Please read the terms of this Policy provided below to learn about the “Terms” you will be signing up for. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS MENTIONED HEREIN KINDLY DO NOT GIVE YOUR CONSENT AND PROCEED FURTHER TO ACCESS THE Application. By giving your consent to proceed forward in order to access the Application, you will be responsible to adhere to the “Terms” mentioned herein.

2.4. The policies or “Terms” as may be prescribed by the “Company” together constitute a legally binding agreement between you and the Company. You are requested to read these Terms carefully before accessing or using the Application.

2.5. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

2.6. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

2.7 You acknowledge the grant or refusal of a visa is at the sole discretion of the Embassy and Atlys is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy, which reserves the right to ask for further documentation and to refuse the visa application.

2.8 You acknowledge that the Estimated Time of Arrival (“ETA”) or the visa appointment slot as displayed on the website of the Company is indicative and is on the best effort basis of the Company and not binding on the Company.

3. Placing Orders for Services

By using the Services, You warrant that You are legally capable of entering into binding contracts.

4. Your Information

4.1 In order to avail the Services provided by the Company, you will be required to register on the application/web portal. You may be asked to submit some information relevant to Your Order including, without limitation, Your Name, Your Email, Your Phone Number, Your Credit Card Number, the expiration date of Your Credit Card, Your Billing Address, Your Shipping Information, Your Passport Details and Your PAN details.

4.2. You represent and warrant that:

i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any application;

ii) the information You supply to us is true, correct and complete and not misleading ; and

iii) You shall revert to the communications sent by Atlys within 24 hours of the receipt and any failure to do so shall entitle Atlys to cancel our application and You shall not hold Atlys liable for any loss/damage due to delay/non-processing of visa on this account.

iv) You shall verify the information as provided to the Company at the time of submission and also subsequent stages and shall carefully read through all instructions and auto prompts on the App in particular requiring you to verify the details as captured in the application. The Company specifically disclaims all or any liability on account of the failure of the applicant to verify the personal details including the passport number, gender, name, address, age and other information to the stage when the application is finally submitted. You shall at all times, be solely liable for the personal information provided by you.

4.3 By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Application. We reserve our right to ask You for additional information, for the purposes of processing your visa. Any failure or delay in providing the same may lead to cancellation of Your application or delay in processing of Your visa.

4.4. Certain Countries VISA Offices/Applications may require us to complete and submit the relevant application form(s) online/physically for submission of Your details in such format as may be required by them from time to time. By submitting the request on our App, you grant us the authorisation to complete the said form(s) based on information as provided by You and/or submit the form online/physically to the VISA offices of different Countries. You shall continue to indemnify Us for the said completion/verification as done by Us on the basis of the data provided by You.

5. Order Cancellation and Refunds

5.1. We reserve the right to refuse or cancel Your Application at any time for certain reasons including but not limited to:

i) Downtime and availability of Embassy/third party systems

ii) Or any other unavoidable for unforeseen circumstances;

iii) if any wrong information provided by the User is wrong or incomplete like wrong travel dates, unclear passport copy or if the User fails to revert to the communication sent by Atlys within 24 hours of the receipt of the same

5.2. We reserve the right to refuse or cancel Your Application if fraud or an unauthorized or illegal transaction is suspected.

5.3. Atlys will not refund the Visa fees or the Atlys fees for any reason whatsoever, except in cases which are covered under "Atlys Protect" as displayed at the time of application. Other than the above, even if your visa is rejected by the embassy/consulate or the concerned authorities, Atlys will not be liable to offer you a refund on the fees.

5.4. If You decide to overstay without legitimate approvals at a particular destination, in such circumstances, You shall be liable to bear the penalty charges, disciplinary action, legal proceedings etc. by the Government or other such concerned authorities. Atlys will not bear any responsibility.

6. Availability, Errors and Inaccuracies

We are constantly updating our offerings of fees on the Service. The fees available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our fees on the Service and in our advertising on other websites.

7. Price/Fees Policy

7.1. The Company reserves the right to revise its prices/fees at any time prior to accepting an order. You shall be liable to pay any taxes that may accrue on account with your transaction with Us.

7.2. The prices/fees quoted may be revised by the Company subsequent to accepting an order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

7.3 You are responsible for paying to us any third-party expenses incurred by us in connection with or arising from us providing the Services. You acknowledge and agree that our service fees include such third-party expenses. You are responsible for promptly reimbursing us for (and authorize us to charge your payment method on file for) any additional third-party expenses.

8. Payments

8.1. The Services are subject to a one-time payment, except as provided in Section 7.3. Payment can be made through various payment methods we make available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

8.2. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.

8.3. Operations as Atlas Visa Inc. USA in the United States

We operate as Atlas Visa Inc. USA in the United States. You hereby acknowledge and agree that some of the fees, charges, or any other monies payable for orders, Visa applications, or any other Services provided through the Application are or may be owed to Atlas Visa Inc. USA or any of its subsidiaries , group companies or affiliates.

8.4 Disclosed Agent Acknowledgment

We act as a disclosed agent of our customers (the payors) and are authorized by them to process and submit visa applications (and otherwise perform the Services) on their behalf. Payments processing is performed by our third-party service providers. This agency relationship is explicitly acknowledged by the customer when they use our Services and is clearly outlined in these Terms and Conditions.

9. Promotions

9.1. Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

9.2. If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

10. User Accounts

10.1. When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

10.2. It will be your responsibility to maintain the confidentiality of your Account Information and for restricting access to your computer or mobile or other similar device to prevent unauthorized access to their account.

10.3. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

10.4. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

11. User Content and License Grant

11.1 User Content.

You retain all rights, title, and interest in and to any data, information, content, or materials that you submit, upload, transmit, or otherwise make available through the Services (“User Content”).

11.2 License to Company.

By submitting or making available any User Content, you hereby grant to the Company a worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to host, store, use, process, reproduce, modify, adapt, publish, translate, create derivative works from, and otherwise exploit such User Content:

(a) to provide, operate, maintain, and improve the Services;

(b) to develop new products, services, features, and functionalities;

(d) for security, fraud prevention, and compliance purposes.

11.3 Product Improvement and Aggregated Use.

Without limiting the foregoing, you agree that the Company may use User Content to improve and enhance its products and services, including through training, testing, and development of algorithms, models, and systems, provided that such use is in compliance with applicable law.

To the extent reasonably practicable, the Company will use aggregated and/or de-identified data for such product improvement purposes and will not intentionally use User Content in a manner that identifies you personally, except as necessary to provide the Services or as otherwise permitted by applicable law.

11.4 Representations and Consents.

You represent and warrant that you have all rights, consents, and permissions necessary to grant the foregoing license and that the Company’s use of User Content as contemplated herein will not violate any applicable law or third-party rights.

12. Intellectual Property

12.1. The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

12.2. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

12.3. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

13. Links to Other Websites

13.1. Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

13.2. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

13.3. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

14. Termination

14.1. We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

14.2. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

15. Limitation of Liability

15.1. Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service, whichever is applicable.

15.2. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

15.3. Specifically, the Company provides the Service as a convenience and in no way implies a warranty for any damages that may occur if a User does not get approval for a visa. The Company expressly limits its liability for any loss of User's sensitive information or losses based on visa refusals.

15.4. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

16. "AS IS" and "AS AVAILABLE" Disclaimer

16.1 The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

16.2 Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied:

i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon;

ii) as to the operation or availability of the Service, or the information, content, and materials or products included thereon;

iii) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

16.3 Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

16.4 Atlys takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a wilful default of Atlys and also if documents are hand over directly to the applicant. Without prejudice to the generality of the above, You agree and accept that the courier acceptance and delivery service through which the documents are returned to the applicant/s by Atlys is operated by a third-party vendor. Atlys does not control or operate any courier company, neither does it control or operate any facility or service provided by the courier company. Atlys disclaims any and all liability for any loss or damage caused to the applicant/s in the event that his/her documents are delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/ misplacement/ loss/ damage result from negligence, accident or any other cause and only recourse available to You shall be against such courier company. In no event shall Atlys and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/ misplacement/ loss/ damage of the documents, including the Applicantʼs passport

17. Acceptable Use and Restrictions

17.1. You may use the Application for reasonable and lawful purposes only, and shall not indulge in any activity that is unlawful or harmful to the Application or its content. You are provided with a limited license to access and use the Application, solely for the purpose of availing the Services, subject to these Terms.

17.2 You agree that you will not, directly or indirectly:

(i) Modify or Interfere with Content:

Delete, alter, obscure, or modify any content made available on or through the Application, including any information regarding the Services, pricing, performance, legal notices, disclaimers, or any proprietary notices (including copyright, trademark, or other intellectual property notices), except where you have the express written permission of the Company or the applicable rights holder.

(ii) Reverse Engineer or Misuse Technology:

Copy, reproduce, distribute, create derivative works of, publicly display, or otherwise exploit the Services or any portion thereof; or reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization of the Services, except to the extent such restrictions are expressly prohibited by applicable law.

(iii) Circumvent Safeguards:

Bypass, disable, interfere with, or otherwise circumvent any security features, access controls, rate limits, or technological measures implemented by the Company to protect the Services.

(iv) Unauthorized Access or Use:

Access or use the Services for any unauthorized purpose, including gaining or attempting to gain unauthorized access to systems, networks, or data, or using the Services in a manner that exceeds permitted usage or violates any applicable documentation.

(v) Harmful or Unlawful Conduct:

Post, upload, transmit, or otherwise make available any content that is unlawful, libelous, defamatory, abusive, threatening, harassing, hateful, obscene, or otherwise objectionable, or that violates the rights (including intellectual property, privacy, or publicity rights) of any third party.

(vi) Malicious Activity:

Introduce or transmit any viruses, worms, malware, spyware, or other harmful or disruptive code, or engage in any activity that disrupts, damages, or interferes with the functioning of the Services or any related systems.

(vii) Automated or Bulk Access:

Use any automated means, including bots, scrapers, or crawlers, to access or use the Services without the Company’s prior written consent, except as permitted by standard search engine indexing practices.

(viii) Misrepresentation and Fraud:

Impersonate any person or entity, misrepresent your affiliation, or engage in fraudulent, deceptive, or misleading conduct in connection with the Services.

18. Indemnification And Limitation Of Liability

18.1. You agree to indemnify and defend the Company for losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Platform or the Services, violation of these Terms, or infringement of any intellectual property or other rights of the Company. The Company will notify you of such claims and accordingly you will have to cooperate and assist and indemnify the Company of such losses.

18.2. The Company in no event shall be liable for any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Platform.

19. Miscellaneous

19.1. The duty of the Company is only to carry out the visa application and complete the requisite formalities as laid down in the official rules and regulations or the statutes. The Company shall in no way be held accountable for the approval or rejection of the visa applied by or on behalf of you.

19.2. The Company shall hereby not be held responsible or liable in any manner in situations where you decide to overstay without legitimate approvals at a particular destination. In such circumstances, you shall be liable to bear the penalty charges, disciplinary action, legal proceedings etc. by the Government or other such concerned authorities.

20. Force Majeure

The Company will not be held responsible for any delay or failure to adhere to the obligations if such delay or failure arises or is in connection to an Act of God which is beyond Companyʼs reasonable control.

21. Grievance Redressal

You may submit any grievance in connection with the Application or the Services provided by the Company at:

E-mail: support@ atlys.com

22. Governing Law

This Agreement and the rights and obligations of the parties hereunder shall be governed by and construed in accordance with the internal law of the State of Delaware, without regard to conflict of law principles that would result in the application of any law other than the law of the State of Delaware.

23. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

1. Agreement to Arbitrate

You and the Company (collectively, the “Parties”) agree that any dispute, claim, or controversy arising out of or relating to these Terms, the services provided by the Company, or the relationship between the Parties (collectively, “Disputes”) shall be resolved exclusively through final and binding arbitration, except as expressly provided below.

This agreement to arbitrate is intended to be broadly interpreted and includes, without limitation:

(a) claims arising under contract, tort, statute, fraud, misrepresentation, or any other legal theory;

(b) claims that arose before your acceptance of these Terms or any prior agreement; and

2. Informal Dispute Resolution

Before initiating arbitration, you agree to first contact the Company and attempt to resolve the Dispute informally by sending a written notice of your claim describing the nature and basis of the claim and the relief sought.

If the Parties are unable to resolve the Dispute within thirty (30) days of receipt of such notice, either Party may commence arbitration.

3. Arbitration Rules and Forum

The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules (the “AAA Rules”), as modified by these Terms.

If AAA is unavailable or unwilling to administer the arbitration, the Parties shall agree on an alternative arbitration provider, or a court of competent jurisdiction shall appoint one.

4. Arbitration Process

(a) Arbitrator: The arbitration shall be conducted by a single, neutral arbitrator.

(b) Location: The arbirtartion shall be held in the State of Delaware and shall be conducted in English.

(c) Governing Law: The arbitrator shall apply applicable federal law and, where appropriate, the law of the State of Delaware, without regard to conflict of law principles.

(d) Authority: The arbitrator shall have exclusive authority to resolve all disputes relating to the interpretation, applicability, or enforceability of this arbitration agreement.

5. Fees and Costs

Payment of all filing, administration, and arbitrator fees shall be governed by the AAA Rules.

To the extent required by applicable law or the AAA Rules, the Company will pay those fees so as not to render arbitration cost-prohibitive for you. Each Party shall bear its own attorneys’ fees unless otherwise required by applicable law or awarded by the arbitrator.

6. Class Action and Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.

The arbitrator shall not have authority to consolidate claims or conduct any form of representative or class proceeding. The arbitrator may award relief only in favor of the individual Party seeking relief and only to the extent necessary to provide relief warranted by that Party’s individual claim.

7. Small Claims Court Option

Notwithstanding the foregoing, either Party may bring an individual action in small claims court if the claim qualifies and remains on an individual (non-class) basis.

8. Opt-Out Right

You may opt out of this arbitration agreement by sending a written notice within thirty (30) days of first accepting these Terms. The notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

If you opt out, neither you nor the Company will be bound by this arbitration provision.

9. Severability

If any provision of this arbitration agreement is found to be unenforceable, such provision shall be severed, and the remainder shall remain in full force and effect.

However, if the class action waiver in Section 6 is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void.

24. Severability and Waiver

24.1. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

23.2. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

24. Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

25. Changes to These Terms and Conditions

25.1. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

25.2. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service